I was casting my eye over the Facebook Places logo this morning, yes I know I have no life, and noticed something a little odd. Under the pink marker there is definitely a number 4 inside a square. Go on have a look yourself.

Facebook/Foursquare

Now this could be a mere coincidence or one of the following:

a) Mark Zuckerburg showing the middle finger to the current/former rulers of the geo location market

b) Mark Zuckerburg joking around with his users and the media in general

c) Mark Zuckerburg revealing that he is behind Foursquare as well as the most popular social network on the planet

Or, depending how you look at it, that could be an oblong and not a square. Anyway something for you to think about over your cornflakes.

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For years we’ve been told that the internet and new technology is stopping traditional face to face communication. Parents have been warned that if their kids spend too much time surfing the net and chatting on social networking sites they’ll become void of emotion. But new research by Dr. Paul J. Zak and Adam Penenberg, a contributing writer to Fast Company, blows all this out of the water and suggests that social networking connects with people’s feelings and emotions and is something that businesses shouldn’t ignore.

According to Dr. Zak’s research, oxytocin, the hormone we release when we are hugged, shown affection or generosity, can be linked to social networking. In a series of tests on Adam Penenberg, Dr. Zak’s research showed that when using social networking sites such as Twitter, the level of Penenberg’s oxytocin increased by 13.2% and stress hormones decreased. This suggests that Penenberg’s brain sees tweeting as directly interacting with people he cares for, has empathy for and, ultimately, trusts. With these results in mind, Penenberg proposes that online relationships can be as real as offline relationships as social networking may increase a person’s oxytocin level, which can heighten feelings of trust, empathy and generosity.

So what does all this scientific talk mean for businesses trying to connect with the social consumer? Well, businesses should adopt a sense of persona and a character to help raise their profile online, connect with audiences and help earn a level of trust and empathy. Those responsible for setting strategies should understand digital sociology and psychology. The web works in the same way as human behaviour so this needs to be reflected in social media strategies.

Related articles

• Social Networking Affects Brains Like Falling in Love (fastcompany.com)
• Once More, with Feeling: Making Sense of Social Media (briansolis.com)

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The traditional tupperware party

In this week’s New Media Age we find eBay talking down social commerce. This seems a bit strange to me given it is the leading light in social retail.

Let’s think about that for a minute, the online auction site has made its name and a multi-billion dollar business, by bringing people together on a single site and giving them a platform from which they can communicate with each other in order to sell to one another.

As brands and merchants see the 500 million (almost) Facebook users as a huge potential customer base, they are building on their existing brand presence and already engaged fans to promote products and offers. Sound slightly familiar?

It is no wonder eBay’s nose is a little out of joint. By flipping over to page three of the same publication, we see that P&G has chosen to sell its Max Factor beauty products through its Facebook page. What the online auction site wouldn’t give to be the online channel-of-choice for such a brand.

The retail channel now needs to work out how it can maintain its position, and how it can do better than the brand itself, in selling to the end customer. I have to say that if this is eBay PR, it is unlikely to change the steady increase in social retail. The infamous Tupperware party is coming to a social networking site near you.

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Image via Wikipedia

As I ponder England’s dispirited performance in the World Cup, or to be more honest, listen to my colleagues discuss it, I wonder about what makes us great. How can we be our best? Apparently, the Spanish had nothing to lose. They could play with no fear. A united team that played to its strengths and had the spirit to win.

I read an interesting article in the FT this week from Lucy Kellaway ‘It’s time to sack appraisals’. She argues that appraisals are a waste of time.

I agree. Mostly.

Lucy suggests that real management is preferable – absolutely right. If managers stopped to give real constructive feedback on the spot – people would have a clear idea of what is expected.

However, often people don’t seize the moment. And later at appraisal time they hide behind jargon, complex templates and cut-and-paste objectives and imagine that is managing. They simply don’t have the appetite, tools or training to do it properly.

Well thought through appraisals are valuable. Even where real on the job management is happening. I’ve seen success stories where someone has been able to improve their performance and turn a corner. Or consolidate their experience to earn a promotion.

A clear roadmap of career development is often cited as a core driver for job satisfaction and the appraisal system allows for that. Put simply, people are motivated by making progress.

Engaged staff make for happy clients and a successful business.

But surely the flipside is equally important. Without appraisals the good can’t get better, but the bad can’t get fired. Ditching appraisals is the business management equivalent of issuing staff with a Cappello contract.

In a competitive world, we can’t afford to coast. Appraisals, used right, are effective tools for ensuring we perform. After all what business can succeed in an environment of enduring mediocrity?

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Taking a look at the evolution of social media as a communications tool over the past year, it is clear that one thing in particular has changed, businesses now take it seriously and include in their communications strategy.

Brands now automatically lose their shine with customers if they do not allow for direct communication between customer and company. This shift in expectation has lead to the growth in the number of managing directors asking where the company’s Twitter feeds, Facebook pages and YouTube channels are and why can’t we have thousands of fans tomorrow?

With a view to providing a glimpse under the hood at some of these changes over the last twelve months, we have put together our Social Media Lens. The document launches today at Marketing Week Live! For your own copy just click here, all we ask are a few details about you.

We have been very lucky to have some of the UK’s leading practitioners in the social media space support us with the production of Social Media Lens; presenting real world examples instead of last year’s theories. The collection of articles provides a unique view on what has changed, what works, what doesn’t and a variety of tips and tricks for getting social media activity up and running.

Articles in the ebook cover a whole raft of different insights, advice, trends, what is new and coming up in social media as well as some secrets from marketing professionals from major brands including: Sony, Paddy Power, Oracle, Santander and more.

Once you have had a chance to take a read do come back and let us know what you think.

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Times they are a changin’, or so it seems. The powerhouse of the internet that is Google has a pretender to its crown. Facebook has managed to gain a level of momentum that could well see it take over as the most influential company on the web.

It is the strength of the relationship that Facebook has with its 450 million plus users that puts it in such a strong position. Add to that the announcements from its f8 developer conference and the writing could well be on the wall for a number of the most promising businesses currently laying claim to their own piece of our web based life.

In a way that seems contrary to the normal scheme of things, the greater Facebook’s success the more it has continued to attract new users. It is now a platform that circles the world and brings together groups of friends in a way that no other site has managed.

Adding new features and functions, such as “Presence”, could well make it the largest provider of these services at the click of a mouse. Location based services are just one possibility. Foursquare has a great proposition and has gathered a significant number of users and momentum of its own. But, and it really is a huge but for the guys at Foursquare, a Facebook location update service will automatically have millions of users an catapult it to number one in a second.

Another example of how Facebook is capturing more of our online time is its instant messenger service. With more of my friends on the site more often, I have found myself using this over more established services such as Microsoft’s Live Messenger, it is right there, quick and easy. Another significant move is Facebook connect. This service shows how Facebook is working closer and closer with other sites. The technology enables web sites to remove the need for their own registration process by giving access to services and information through a users’ Facebook login.

The really clever thing about all this is that with Facebook, registration and creation of an account is accepted absolutely by users. This automatically provides a huge, already accepting, market for any new services it bolts on. Google on the other hand, came from the opposite point of view. It was created as an open, free to all, search engine and as a result has struggled to change its proposition to a registration based model. Just look at the slow uptake of Buzz.

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This ash cloud has been quite a strain, my wife and baby are still stuck in Dubai five days after they were due to fly home. The good thing is that they are staying with friends and have a great support network.

What it has shown me is how great the internet really is. Searching for information on Twitter, airline websites with the latest information (sometimes), news sites with real time video and Skype to stay in touch and more has provided real peace of mind.

Let’s talk specifically about use of social media platforms to help deal with the crisis. Twitter has become the web user’s right hand. The way the platform is set up allows a number of really useful things. You can choose to follow everything from airports to sports personalities, each wrestling with the problem of the lack of air travel in their own way. I have put together a targeted list of some of my key sources for keeping up to date. It just takes a little time to search on the site.

With a mix of journalists and news sites as well as the likes of Jake Humhprey and the Formula1 teams struggling to get home from last weekend’s race in China, there is a lot of information out there to wade through. It gives real world insight into what might work for getting the family home and is building camaraderie online.

The next key feature of Twitter is the hash tag, a really useful way to gather conversations on the same topic together. You just need to make sure that you include the right one. It is also proving a great platform for people to help each other out. The #getmehome tag has been widely used and is enabling people to share rides across Europe. I have even seen organisations and companies – one is a car share organisation called Roadshare – that are using these tags to communicate out their services to people with a specific problem; clever.

What will be interesting is to see if there is any direct increase in Twitter users as a result of this. I wouldn’t be surprised if Twitter does see a European surge on the back of Iceland’s latest contribution to the global economy – I know, an act of God.

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It’s taken a while but the fashion industry has finally woken up to the wonders of the World Wide Web! Online stores such as ASOS are booming, fashion designers are tweeting like there’s no tomorrow and the majority of high-street retailers now have some form of blog to keep consumers up to date with fashion news and trends.

Innovative brands such as ASOS have leaped ahead and successfully created platforms which allow users (43,000 visitors per month) to interact with each other and build their own community.  The ‘my fashion my way’ and ‘Saturday night style’ sections, as well as the ‘share your outfit’ group spark conversations and encourage members to share their own ideas, tips and insights.

River Island has also responded to this growing trend with Style Insider, an editorial and community site. Attracting 27,000 unique UK visitors a month, much of the site is written by the creative forces behind the brand – clothes, shoe and accessory designers. This makes the content compelling, relevant and appealing to those interested and involved in fashion and the brand itself.

And it’s not just the fashion brands and designers that are harnessing the power of social media platforms to speak directly to fans of fashion. Fashion magazines have also joined the online explosion. The Marie Claire Twitter account not only regularly updates and interacts with their following (it currently has an impressive 79,283 followers!); it has even been known to look for writers from their Twitter community.

In the midst of this exciting new landscape are the fashion bloggers – providing real insight and up-to-the minute commentary. Whether they’re posting images live from the catwalks, revealing latest trends from the streets of Tokyo, they too have become a huge force within the industry and a voice for a new generation of fashionistas.

Blogs such as Catwalkqueen and Stylebubble boast more readers per day than Vogue’s website and the Sartorialist has been named by Time magazine as one of the most influential forces in design. What’s more, bloggers such as Susanna Lau, creator of Style Bubble, are frequently snapping up front row (and extremely limited!) seats at the catwalks of high profile shows such as London Fashion Week.

One thing is for sure – this is an exciting time for the fashion industry and an incredible opportunity for brands to interact with consumers!

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February marks a milestone in the social networking calendar as Facebook celebrates its birthday.

The site turned six last week and is showing impressive figures of late, with double the amount of users (now standing at 400 million worldwide), compared to this time last year.  Econsultancy statistics also say that 50 per cent of active users log into the site each day – effectively 200m people every 24 hours!

With such huge traffic statistics and progression over 12 months, it’s no wonder Facebook continues to be a big deal for brands.  Many still regard Facebook as a great way to reach their audience.  Others who have been slower on the uptake are now starting to catch on.

BMW UK and Volvo have recently launched Facebook campaigns – BMW with an official fanpage, Volvo with an application to promote their new clean diesel C30 DRive car.  Volvo’s app increased their number of fans from 60,000 to 400,000.

Whilst speculation remains over how Facebook can monetise the site and cash in on 400 million users, you can’t dispute how far the site has come in six years.  Figures released last week from the GSMA also show that Facebook is dominating the lives of mobile internet users in the UK, with around 2.2bn minutes spent browsing the social network during December alone.

Facebook has certainly changed the game for consumer-facing companies, and those wanting to reach and influence everyday people need to understand it.

Happy birthday Facebook!

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Just for fun I thought I’d use Google Trends to compare the leading social networks in terms of how much traffic they’re getting from UK web users. This first chart shows that Bebo and MySpace both declined at a fairly similar rate over the past 12 months, while Twitter has been steadily climbing.

What’s interesting is that all of these sites seem to have levelled out over the past couple of months at approximately the same volume of visitors – between 110k and 150k unique visitors per day. Obviously there are some clear long term trends here, so it will be worth revisiting this graph in a few months time to see how things have changed.

Now let’s see what happens when we open the door and let the big hairy Facebook gorilla into the room…

That puts things into perspective a little, doesn’t it? But when we look at the trend, it seems Facebook has been stuck on a plateau of around 2 million unique daily visitors for the past 12 months. If anything, the trend seems to be drifting ever so slightly downwards.

There are a couple of caveats to this. First, this data is based on Google’s own estimate of website traffic, rather than the sites’ own analytics – although I’d argue that if you were going to trust any third-party estimate of traffic volume, Google’s would be the most accurate.

Secondly, these are visitor numbers, not user numbers. Facebook’s UK user numbers have increased over the same period (although they seem to have levelled out recently too) which could indicate that users are visiting the site less.

Another issue with these stats is that they are likely to miss a large chunk of regular Twitter users who do not use the site through their browser, but through third party tools like TweetDeck. Some analysis puts the number of users who access the service via such tools at 68%, so that’s a potentially huge volume of Twitter users who aren’t accounted for in this graph.

This would put Twitter far higher up the chart than Bebo and MySpace, but still nowhere close to Facebook.  Despite a clear upward trend, Twitter still has a long way to go before it can compete with Facebook in terms of audience size.

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