Archive for the ‘Mobile’ Category

Facebook limits Places to just one

Thursday, August 19th, 2010

Screen shot 2010-08-19 at 08.30.05So Facebook Places finally comes out of the closet. At first read it looks pretty good, and when you go to the iPhone app it stands proud in the middle of your phone screen. What it has over other location services such as Foursquare and Gowalla is an existing network of friends who are more than likely to be the ones you would actually want to bump in to “by accident” in the pub.

For a more detailed look, have a read of Walt Mosberg’s column on the WSJ the video is worth a watch to.

Those other two location games have gained some traction and a lot of headlines, but the established nature of our personal Facebook communities combined with the weight of half a billion users worldwide, will guarantee use of Facebook’s service by a much larger volume of people. That means businesses will flock to it and now be trying to get their first Places campaigns running as soon as possible.

Facebook does appear to be being very embracing and actively encouraging Foursquare and others to access Places through its API. Facebook has also not gone down the game route, no mayorships or awards, allowing the more niche services to keep their focus unchallenged.

Right, so what can we do right now, if we live or visit the US? Here are a stream of tweets this morning from @sophysilver from the Facebook UK PR team, thank you!:

  • If you don’t trust your friends it is simple to turn off. For most there is a lot of value in being able to share an experience with friends
  • Places never automatically shares information on the location
  • You must take an action to associate yourself with a place by either checking in yourself or by allowing friends to check you into a place
  • It is not true that the primary location setting is switched on by default. “Places” tags will not automatically be shared with friends
  • Where you have not allowed check-ins you are simply tagged in your friends status updates, just like status tagging works on the site today.
  • Additional protection of being able to turn tagging off for Places, and to sett your own check-ins to any group you want including ‘only me’
  • You also have the option of never checking in with the product in which case you will never be associated with a place
  • Default setting for all is Friends Only. Minors can only share their location with Friends even if they try to widen it

Do follow Sophie on Twitter and for further news about the arrival of Places in the UK.

We will be keeping a close eye on this, especially should we be lucky enough to go on any trips to the US and when it finally arrives on this side of the Atlantic. Let us know what you think of the announcement, are Foursquare and Gowalla doomed?

No jail for the jailbreakers

Tuesday, August 3rd, 2010

Having declared last week that it was not illegal to jailbreak iPhones the U.S. government effectively gave consumers the right to fiddle with their proprietary software, allowing them access to other providers or to use apps and music from sources other than Apple’s own iTunes Store. This all became possible thanks to the exemptions made to the Digital Millennium Copyright Act (DMCA.)

According to the Electronic Frontier Foundation (EFF,) a selfstyled civil liberties group defending consumers’ digital rights, more than a million iPhone owners are said to have jailbroken their handsets in the past few months. The EFF hails the DMCA exemptions as a landmark victory and a good percentage of iPhone users might agree with them.

Apple on the other hand has warned that although jailbreaking may not be frowned upon by the law of the land, it won’t take the matter so lightly. Not only will jailbreaking void the warranty, but there is a risk of bricking the handset, effectively turning it into an expensive door stop. However, according to a journalist friend of mine it can be easily restored to a non jailbroken state.

If you’re after my personal opinion,  I’m torn. On the one hand, I agree that Apple should be able to protect their IP with some legal recourse, however, emotionally I’m with the EFF (who remind me a bit of the Wolverines from mediocre 80s action flick Red Dawn) who believe a handset shouldn’t be locked down once you’ve purchased it. This battle will continue to rage. Choose your side carefully, maybe grow a mullet, wear khaki, buy an AK.

Let me know what you think about jailbreaking; a digital taboo, or your revolutionary right?

mmmmm the 80s

mmmmm the 80s

So, what has Apple got?

Monday, June 28th, 2010

Surely it can’t just be about the products. There are many other consumer electronics companies withWonka iPhone4 great design and rich features. So what makes hundreds of people – probably take a day holiday from work – stand in a queue for hours just for a new phone?

I have been a vocal advocate of all things Apple for a number of years. That said, I don’t buy into this “must have day it is released” philosophy that keeps Apple on the front pages.

I think we are all still a bit in awe of the company, its products and its success. All since it simplified personal music players at a time when every other tech company was talking up more and more formats, features, memory, processor speed etc. This must be where the attraction lies, technology for the technophobe and geek alike, only in limited numbers (at least on launch).

Accessibility to the internet, to information, entertainment and the people who are important to us has never been easier. The iPad and the iPhone put this power in our pockets, or a small bag. The combination of design and simple, reliable technology that provides non-stop access to the services we now demand has been the secret sauce behind the company’s success. It is the epitome of less is more.

As a gently cynical PR person, I can’t help but also think that the introverted, highly controlled communications strategy has also been important, kind of a real world Willy Wonka for the consumer electronics market. Yet there are chinks that seem to be appearing in this particular piece of armour.

Apple needs to be careful not to get too big for its boots. It is still just one of many technology companies out there offering these types of product. The left hand gaff is a potential landmine for what has been an impenetrable tank rolling over its competitors as it sees fit, given the power of social networking platforms today.

Don’t get me wrong, iPhone 4 is just a wobble. iPad has been hugely successful and the phones will sort themselves out over the coming few months. Having said that, right now the company needs to work hard to ensure its mystique remains. Prototype products being sold to bloggers, fundamental usability issues appearing on day of launch and a change in tone to one of arrogance will leave a lingering uncertainty in the mouth of later adopters and could build to a sense that Apple rotten to the core.

Should some brands be unfriended?

Tuesday, May 11th, 2010

Facebook is a huge success, we all know that. But are major brands being blinded by the sheer volume of people using the channel? Quarterpounder with cheese

First it was Levis who started using Facebook’s latest “like” functionality to allow people to share the type of jeans they are buying, or wearing. The style of jean would be sent out to all that person’s friends letting them know what jeans that person is likely to be wearing out down the youth club (do these still exist for the Facebook generation?) that evening.

Now, maybe it is just me, but I would take this as a “don’t buy these jeans” alert. The last thing I want to do, and sharing my metrosexual side here, is turn up on a night out with my friends where we are all wearing the same clothes. Maybe it is just a British thing?

The latest of the major global brands to look to Facebook to steal a march on the competition is McDonalds. The social media giant’s highly anticipated location updates, which are just round the corner, look likely to be the cornerstone of a new way for people to interact with the burger giant.

Sorry, but again maybe it is a cultural thing, but to go around sharing with your friends and family that you are in McDonalds again would fill me with dread. It is one location that, no matter how strong a guilty pleasure a quarter pounder with cheese is, I would not want to share across Facebook, not even for 50p off.

Brands such as the two I have singled out above need to be sure to think carefully about how they roll out campaigns internationally. There will always be cultural stereotypes and idiosyncrasies that will make it difficult to ensure a global social media campaign is successful in all countries. Local teams with local knowledge are important in avoiding the brand becoming a local laughing stock. One answer is to create country specific Facebook pages that will enable these individualities to be a positive and not an opportunity to poke fun.

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