Things are going great for Katy Perry as of late and with more than 3.5 millions follower on Twitter, the ‘California girl’ isn’t afraid of using a little social media to create some online buzz around her new album, Teenage Dream.

Record label Capitol came up with a cool little PR stunt to get fans gossiping about her latest release by printing a candy scent onto the records booklet coinciding with the singer’s cotton candy themed album.

Katy Perry is currently the eleventh most followed user on Twitter so it’s not difficult for the singer to inject a message straight into the heart of her ever growing fan base.

By posting a YouTube video on Twitter about the way her candy smelling album was constructed just days before its release, Perry managed to create online chatter and get an influx of new users subscribing to her YouTube channel.

Celebrities such as Katy Perry have a guaranteed pool of Twitter followers that they can communicate with anytime anywhere.

Katy has no doubt recognised that social media is an effective way of creating conversations about her products and generating online buzz. By getting the star of your show involved and using social media platforms to reach advocates, brands can drive mass interest in a product.

The extension of the ASA’s CAP code to cover digital marketing communications – both on brand’s own websites, but also through social media, has been driven by a need to close the gap related to companies’ claims online, in particular to regulate marketing to children.

There is no doubt that regulation is essential to protect the vulnerable. And to give brands clear guidance on accepted professional standards of communication. Everybody benefits.

At face value, the digital extension is clear: online communications that are generated or commissioned by a brand fall under the CAP code’s remit. All you need to do to ascertain liability is ‘follow the money.’

But is it really that clear cut?

Marketing communications falls under the Code; press releases on a company website are exempt. But ‘editorial’ and ‘marketing communications material’ can be difficult to distinguish. PR covers more than just press releases. Many different forms of content may be used to grab the attention of influencers.

And many different flavours of influencers may be engaged. If those influencers are professional journalists they are deemed capable of making up their own mind about PR material. What about bloggers? At which point do they move from interested member of the public who needs protecting by the Code, to media professional who can apply a different set of criteria to evaluating marketing material?

So what is marketing promotion?

Beyond online PR, the non-paid-for space online presents even more shades of grey. If a brand commissions user generated content (UGC) which is shared online, that communications piece falls under the CAP code digital remit. Unsolicited UGC is not covered. Promoting unsolicited UGC is covered. So what is considered a marketing promotion?

• Is a tweet highlighting UGC a brand admires to be considered under regulation?
• Is hosting a conversation through a live social media feed on an advertisers’ website, promotion?

There are many challenges here for social media marketing.

• Advertisers may have many different social media estates. These are not always managed at a senior level and engagement with those sites is not always defined. There is a potential that this extension will add to the fear of social media that already stops many companies from taking part.
• Those individuals already engaging in social media activities will need a level of communications expertise and an understanding of regulations that may be unfamiliar and outside of their experience.
• Hat tipping trends and influencer comment has become common amongst social savvy brands. This will now need some forethought to prevent false claims.

ASA will risk your brand reputation

Another concern is the risk to reputation represented by the planned ASA ‘outing’ of non compliant brands.

Even under the existing code, long after reparation is made, an adjudication can still show up high on a search engine results page. The new Code will bring a new ‘name and shame’ site into play. The impact of appearing on that site will affect business and increase punitive measure way beyond the fines.

The industry needs clarity

We have many questions that the Code as yet leaves unanswered:

• What is the difference between marketing communication and editorial on a website – and will the decision be made based on solely ASA assessment?
• Is an RSS or Twitter feed that pulls UGC onto a company website considered promotion and therefore covered by the code?
• When will the ‘name and shame’ site come into play? While the Code is still being defined advertisers could easily fall foul. If the point of contention is an ambiguous one, will there be negotiation room around the complaint or could a brand fall victim to a temporary ambiguity, while the judgement remains online for perpetuity?

Perhaps the biggest question that remains however, is this: given the ambiguity between editorial, PR and marketing, why was the CIPR not even consulted?

If I said the name Mary Bale or Cat Bin Lady last week, you probably wouldn’t know what I was talking about. Before now, Mary Bale was just your normal, everyday person…until she decided to throw a cat in a bin! Unfortunately for Ms Bale, her actions were caught on CCTV and it wasn’t long before the whole incident was plastered all over the web and the saga is ongoing.

The story reflects an emerging style of news arc, one that begins with social media and is then picked up by all major news outlets both on and offline. Since the initial video was posted on Facebook, the story has become massive across the world, largely thanks to social networks.  Twitter accounts, Facebook profiles and YouTube videos have all appeared in a small space of time. The spoof twitter page, @CatBinLady, has more than 5,000 followers. Numerous videos of the incident have been uploaded to YouTube with one having received 132,000 views in two days.  But, Facebook is where it’s all been kicking off. After the video was posted on the site, “hate groups” (to quote the Daily Mail) were set up almost instantaneously. One group, which reached more than 18,000 members, was shut down after users posted death threats.  Mary Bale is indeed the talk of the social networking town.

This is a classic case of something that starts off small ballooning out of control. Even as I write, news stories are still filtering though about Mary Bale almost 4 days after the initial story. And this should be a warning to companies. Brands should be aware of the mushroom effect of social media as they are with other areas of crisis communications. Sometimes it can appear to be completely out of control, and in many cases, CatBinLady is a case in point, it is. Even though a social networking community may seem small, there is the potential for a story to grow and get out of hand, after all these are often the people who influence the media.

The backlash Mary has received from the video is pretty extreme. But it does go to show, it can often be the most simple and random things that get the online world buzzing.

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• Cat put in wheelie bin: ‘Death to Mary Bale’ Facebook page taken down (telegraph.co.uk)
• RSPCA considers prosecuting Mary Bale over cat in wheelie bin (guardian.co.uk)
• Woman who dumped cat in wheelie bin says it was “a split second of misjudgment” (mirror.co.uk)

I was casting my eye over the Facebook Places logo this morning, yes I know I have no life, and noticed something a little odd. Under the pink marker there is definitely a number 4 inside a square. Go on have a look yourself.

Facebook/Foursquare

Now this could be a mere coincidence or one of the following:

a) Mark Zuckerburg showing the middle finger to the current/former rulers of the geo location market

b) Mark Zuckerburg joking around with his users and the media in general

c) Mark Zuckerburg revealing that he is behind Foursquare as well as the most popular social network on the planet

Or, depending how you look at it, that could be an oblong and not a square. Anyway something for you to think about over your cornflakes.

New York City is hoping to pull off one thing that London is still missing. The city will be offering Wi-Fi connectivity on subway platforms in the near future. By the time the platforms have been fitted with antennas (over the next two months), NYC will be on par with public transport in Berlin, Singapore and Tokyo, cities that have been offering ‘on platform’ Wi-Fi for years.

For nearby retailers and coffee shops using social media platforms such as foursquare, Wi-Fi on the platform offers great marketing opportunities. For example, the offer of  a free coffee for the mayor at any given station would make the morning journey a lot more pleasant for the average commuter!

To be honest, this is all hypothetical, futuristic-London-wishing. Would I rely on the Wi-Fi connection to be available at all times? Probably not. I think I would still end up carrying a book and a paper on me, just in case I got stuck in a tunnel.

It will be interesting to see how quickly retailers in NYC will be jumping on the ‘Wi-Fi-on-platform-social-media-marketing’ wagon. There are some great opportunities to be had for quick thinking, social media savvy, retailers. It will also be interesting to see if the technology will pay for itself. Not to mention the most important thing – will WiFi on the tube ever arrive in the UK?

Research from Ofcom this week shows that we are all getting better at multi-tasking. This evolution has been spurred by our need to juggle various communications devices and channels.

Rory Cellan-Jones in his BBC blog asks if there should be a moral panic about the way we are all spending our time. With so much multi-tasking there is clearly an overlap in how we use multiple devices together. But, surely you can’t be concentrating on different things on the TV, while surfing a web site, while texting a friend? I know I couldn’t.

Ofcom’s report shows that TV and radio (let’s not forget that) remains the main focus of our attention, whether it is recorded and watched later or watched live. So when sat in front of the same episode of Friends for the 23^rd time, smartphone, iPad or netbook in hand, connected to the web, I would suggest – partly because I actually do this quite regularly myself – that when something catches our eye on the TV we go online and look for more information. I know the broadcasters would be keen for us to hit the “red button” but the speed at which that works is just such a turn off.

This clearly suggests that TV content is influencing the way we search the web, and surely those sites striving for natural SEO success must, just must, include broadcast PR in any optimisation strategy. Another example of where the PR consultant can bring real value to an organic SEO campaign as suggested in my post last week.

Search is changing and the variety of on and off-line channels influencing it are growing all the time.  As digital PR specialists we now need to work out how to truly measure the effect of these different influences on search and site traffic and distance ourselves from traditional PR’s historical evaluation offering.

So Facebook Places finally comes out of the closet. At first read it looks pretty good, and when you go to the iPhone app it stands proud in the middle of your phone screen. What it has over other location services such as Foursquare and Gowalla is an existing network of friends who are more than likely to be the ones you would actually want to bump in to “by accident” in the pub.

For a more detailed look, have a read of Walt Mosberg’s column on the WSJ the video is worth a watch to.

Those other two location games have gained some traction and a lot of headlines, but the established nature of our personal Facebook communities combined with the weight of half a billion users worldwide, will guarantee use of Facebook’s service by a much larger volume of people. That means businesses will flock to it and now be trying to get their first Places campaigns running as soon as possible.

Facebook does appear to be being very embracing and actively encouraging Foursquare and others to access Places through its API. Facebook has also not gone down the game route, no mayorships or awards, allowing the more niche services to keep their focus unchallenged.

Right, so what can we do right now, if we live or visit the US? Here are a stream of tweets this morning from @sophysilver from the Facebook UK PR team, thank you!:

• If you don’t trust your friends it is simple to turn off. For most there is a lot of value in being able to share an experience with friends
• Places never automatically shares information on the location
• You must take an action to associate yourself with a place by either checking in yourself or by allowing friends to check you into a place
• It is not true that the primary location setting is switched on by default. “Places” tags will not automatically be shared with friends
• Where you have not allowed check-ins you are simply tagged in your friends status updates, just like status tagging works on the site today.
• Additional protection of being able to turn tagging off for Places, and to sett your own check-ins to any group you want including ‘only me’
• You also have the option of never checking in with the product in which case you will never be associated with a place
• Default setting for all is Friends Only. Minors can only share their location with Friends even if they try to widen it

Do follow Sophie on Twitter and for further news about the arrival of Places in the UK.

We will be keeping a close eye on this, especially should we be lucky enough to go on any trips to the US and when it finally arrives on this side of the Atlantic. Let us know what you think of the announcement, are Foursquare and Gowalla doomed?

If you’re living in the UK like the team at immediate future, you’ll no doubt be enjoying a bit of classic British summertime – it’s August, and you need a coat, scarf and wellies to go anywhere. It’s frankly rubbish outside, so why not stay in and get everything you need from the online world?

We’ve been talking about virtual reality for ages, with plenty of early 90s shows like Tomorrow’s World and Blue Peter getting presenters to don a cumbersome helmet and escape the real world. Truth is, the transition to the virtual world is getting closer and is much more subtle.

3D is the current driver. Why pay massive ticket prices to sit in a cramped seat listening to some idiot spout abuse at a real football match, when you can watch all of the big games from the comfort of your living room in stunningly immersive Full HD 3D? Soon all sports will be following suit, and you’re much more likely to see what’s going on via your TV (invite a few mates round, crank up the volume and hey presto, the atmosphere is replicated too.)

3D gaming is going to be BIG, BIG, BIG. If you can box, dance and play tennis in the house, without having to deal with those aforementioned weather issues or that sweaty dude from the gym who always stares at you in the shower, well that’s good with me!

You can talk with video conferencing on Skype and iPhones. You can find out exactly where friends are and what they’re doing via social networks. Online shopping is bigger and better than ever. More and more live gigs are being streamed on YouTube. Music festival coverage gets bigger and longer every year as digital channels and online devote resource to bringing you music without any mud. V Festival has recently announced live streaming this year for the first time. Once we get gigs and festivals in 3D, there will definitely be no point in going out ever again.

OK, so you lose a bit of atmosphere, but if you’re on Twitter you can still talk to other people about the events (be they gigs or football matches), the beer’s much cheaper and there’s no chance of getting stuck in a three hour traffic jam on your way home. Sounds good to me.

• Arcade Fire join U2, Alicia Keys in streaming gig online (ctv.ca)
• Can Twitter wit replace live comedy? (guardian.co.uk)

Image via Wikipedia

We’re a faddy lot. Two years ago you couldn’t swing a plastic bag without hitting an environmentalist head-on. Fast-forward to 2010, however, and it’s all gone quiet on the eco front.

The New York Times recently ran an article asking whether the recession had pulverised environmentalism. The article draws on a working paper by Matthew E. Kahn and Matthew J. Kotchen, which correlates higher unemployment rates with a lower interest in the environment. Khan and Kotchen claim that when a (US) state’s unemployment level increases, Google searches for ‘global warming’ go down, while searches for ‘unemployment’ go up.

It might be selfish, but it’s understandable. In the boom years we had the time and the money to ponder ‘global warming’, but now we have something more pressing on our hands – we have ‘global youth unemployment’.

According to The Guardian, 81 million 16-24-year-olds were unemployed at the end of 2009. With entry-level jobs at such a premium, squeaky clean covering letters and CVs are taken as a given – pristine online-footprints become a pre-requisite.

It’s not surprising to read that celebrities such as Lindsay Lohan employ ‘reputation managers’ to maintain their online-footprints, driving positive conversations further up the Google search pages and making negative sentiment ‘go away.’

What’s more intriguing, however, is that parents are now doing the same thing. Companies such as Reputation Defender offer packages specifically aimed at children, monitoring cyberspace for anything that could potentially hinder a child’s school, university and job prospects. The company monitors all posts, private info and photos across the Deep Web – i.e. non-indexed pages, pages that are created dynamically, and pages that require a login – including ‘40 of the biggest social networks.’

They then deliver reports highlighting any coverage that might need ‘destroying’ and for the sum of around $30 per item, the offending coverage can just ‘go away’. The ‘destruction’ process takes between 30-90 days and is done using undisclosed ‘proprietary in-house methodology.’

Are children brands in need of reputation management? I got caught out aged 16 playing truant, cigarette-in-hand, thanks to a photo published on page five of the Daily Star, showing the nation – and my headmistress – I definitely wasn’t at home in bed. I got my knuckles wrapped, but it hardly haunted me for life. I learned from my mistakes;  surely today’s children should be given the freedom to do the same.

With Foursquare now topping two million users across the world, the location-based social network has launched its own online store, giving die hard fans the chance to buy Foursquare memorabilia. Products on offer include a mayor crown t-shirt, button badges and branded stickers.

The new store is the latest in a series of attempts by Foursquare to monetise its increasingly popular service. Recently the company started inviting brands to sponsor badges. Louis Vuitton and MTV have jumped at the chance to offer special badges and offers to users of the service.

In the case of Louis Vuitton, the designer label has partnered with Foursquare to offer users tips on their favourite locations around London. Users who follow Louis Vuitton’s profile and check into the stores around London on a regular basis, have the opportunity to earn themselves a Louis Vuitton Insider badge. The badge will offer users upcoming surprises that at present are still unknown.

Brands that partner with Foursquare have the opportunity to develop a new and engaging way to connect with their consumers. By offering tips, deals and hosting competitions, brands are able to reward their advocates and potentially pick up new customers.

If Foursquare is to grow there are still questions about how it will be funded and with Facebook rumoured to be working on new location based features designed to compete with the social network. The next few months will be critical for the company to get more brands on board and cement its position before the social media behemoth starts throwing its weight around.